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Meet our admissions navigator team

Our admissions navigator team is made of knowledgeable, supportive, experienced, and enthusiastic people who want to help you being your journey toward recovery. Your first step toward the help you deserve is just a phone call away. Read more to find out what makes our team special.

Call 800-890-1956
If you or a loved one are experiencing a medical emergency, call 9-1-1 immediately.

Introduction to Admissions Navigators

An opportunity for you to be heard

Available 24/7, our admissions navigators are here to help you or your loved choose the right treatment facility. When you call our helpline, an admissions navigator is there to listen to you, answer any questions you have, and provide the support that you need—all 100% confidentially.

They will guide you as you begin the admissions process and help you understand the steps of treatment.

Nick's Story

Admissions Navigator: Nick
“I lost my job; I was losing my marriage. I got to the point where everything was falling apart and the inevitability of what I knew was going to happen was coming true. I said, I have to make this call and make this step or I’m going to lose everything.”

Alicia's Story

Admissions Navigator: Alicia
“My mom struggled with addiction, and she never got help…It ended up taking her life…I like to think that what I do pays it forward so that people who want to get help can have a second chance…If you need help, I’m here.”

Karla's Story

Admissions Navigator: Karla
“I lost my husband to addiction—to an overdose—and then I turned to alcohol to cope with it. It took me crashing my car and losing my job until I finally decided that enough is enough…”
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American Addiction Centers will help you take back control of your life.
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Helpline Information

Get a head start on your admissions process

Get started in advance by checking your insurance for treatment coverage using our free online tool. During your call with your navigator, you will review payment options for treatment.

Check to see if your insurance is in-network
at one of our rehab facilities.
  • Insurance can be confusing, let us handle it instead.
  • American Addiction Centers has years of experience in the addiction space and is in-network with many big-name insurance providers.
  • Your insurance provider will not be notified or contacted by completing this form.
What to Expect
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Step 1/4 Check Coverage
* These fields are required
Frequently Asked Questions
What is the purpose of the rehab insurance verification form?
By filling out and submitting this form, you will instantly receive results confirming if your insurance provider is actively covering addiction related services and treatments or not. If your insurance is in network with American Addiction Centers (AAC) you will be notified by our admission navigators.
What are the next steps?
You will be contacted by an American Addiction Centers (AAC) admissions navigator who will provide you with information to help you make an informed decision about addiction treatment. Our admissions navigators are available to answer any questions you may have as you consider whether treatment with AAC is right for you.
Which treatment centers can I go to?
American Addiction Centers (AAC) has multiple locations across the country. Depending on your insurance coverage, our admission navigators will provide information about which location will best cover your treatment and fit your treatment needs.