An Admissions Navigator is the first person you’ll speak to when you call. Their job is to listen your story and support you along the way to beginning treatment.
Speak with one today!
What To Expect When You Speak To An Admissions Navigator
Tell Us Your Story
Your conversation with a navigator will start with an opportunity for you to tell your story. This will help your Navigator understand your situation and how they can help.
Actively listening and empathy are cornerstones of developing effective action plans. Our Navigators take this seriously.
An Action Plan
You can expect to end your call with an action plan for getting sober.
A Team That Cares
Either by achieving sobriety themselves or supporting loved ones through their struggles, Our Admissions Navigators know and understand addiction.
When asked why he chose to become an Admissions Navigator, Zach opened up and said,
The mission we are carrying out means a lot to not just me, but my family as well. Close to five years ago, my family called in and spoke to a navigator just like me looking for help. Our conversation with an Admissions Navigator changed not just my life, but my entire family’s life as well. He finished by saying,
I am proud to be a navigator and I love what I do.
Our goal is to treat the whole person, and that means addressing co-occurring mental illness, physical wellness, social issues, and more. Maritza is a proud member of the American Addiction Centers admissions team. When Maritza was asked why she is a navigator, her response was simple: She told us she loved helping others. Maritza has been an Admissions Navigator for almost two years now and loves what she does.
Willy has been with American Addiction Centers as an Admissions Navigator for 8 years. When asked why he is an Admissions Navigator, Willy said,
My family has felt the negative effects of addiction and I truly understand how this disease (addiction) can tear families apart. I am a navigator because I enjoy helping people get healthy and seeing families reconcile in sobriety. Willy has helped countless thousands in his time at American Addiction Centers and plans to continue that mission.
The staff saved my life!! Staff at outpatient and at the main inpatient facility really helped me work through so many problems; I am so thankful.
I've been in treatment many times, and I've never had an experience like this. They accommodate any reasonable need and don't expect you to be perfect. You are in rehab after all. The staff honestly cares about you and want what is best for you. Not just about the money.
They truly cared about my recovery. The staff there truly knows what you're going through because most of them used to be addicts just like you!